Legal

Privacy, Cookies & Terms of Use

Effective Date: August 12, 2026

TECHSTRONG GROUP

Master Privacy Notice, Cookie Notice and Terms of Use

Applies across the Techstrong Group network and covered services

One master legal framework for Techstrong websites, applications, media, events, surveys and related services.

How This Master Document Is Organized

This document contains three distinct agreements and notices. Each is intended to be linked conspicuously from every Covered Service and used with the point-of-collection notices and consent tools described below.

  1. Part I — Privacy Notice explains how Techstrong collects, uses, discloses, retains and protects personal information and how individuals may exercise privacy rights.
  2. Part II — Cookie Notice explains cookies and similar technologies and the controls available through the CookieYes preference center.
  3. Part III — Terms of Use governs access to and use of the Covered Services, including events, editorial content, user submissions, intellectual property, AI-related uses and disputes.

The notices and terms apply together, but privacy consent will be obtained where and when applicable law requires an affirmative choice. Merely continuing to use a Covered Service is not treated as consent to optional cookies or processing that legally requires consent.

Covered Services and Properties

“Covered Services” means the websites, applications, newsletters, podcasts, broadcasts, videos, webinars, virtual and in-person events, surveys, awards, registration pages, campaign landing pages, co-branded and sponsor microsites, professional communities, learning content and other services owned or operated by MediaOps, Inc. d/b/a Techstrong Group that link to this document.

The Covered Services include the properties listed individually in Schedule A and their associated subdomains, mobile applications and connected-TV or over-the-top applications. Schedule A is incorporated into every part of this document.

This document also covers any current or future Techstrong-owned or Techstrong-operated property or service that links to it, whether or not separately named above. It does not govern The Futurum Group or Futurum-owned properties. If a service is jointly offered with Futurum or another organization, the point-of-collection notice will identify the participating organization and explain the applicable responsibilities and privacy terms.

PART I — PRIVACY NOTICE

Effective Date: August 12, 2026

1. Who We Are and Scope

MediaOps, Inc. d/b/a Techstrong Group (“Techstrong,” “we,” “us” or “our”) is the controller or business responsible for the personal information described in this Privacy Notice, except when a point-of-collection notice identifies another or additional controller. Our contact information appears in Section 17.

This Privacy Notice applies when you use a Covered Service, register for or participate in an event or webinar, subscribe to a publication, download content, respond to a survey, submit content, communicate with us or otherwise interact with Techstrong. Separate notices apply to employees, job applicants and workforce-related processing.

2. Personal Information We Collect

The personal information we collect depends on how you interact with Techstrong. It may include:

Sensitive Personal Information

The Covered Services are directed to technology professionals and are not designed to collect medical information, financial-account credentials, government identification numbers, precise geolocation, biometric templates or other sensitive personal information. We do not intentionally use sensitive personal information to infer characteristics about individuals. Please do not submit sensitive personal information through comments, surveys, chat features or other open-text fields unless we specifically request it and provide an appropriate notice. If a survey asks an optional demographic question that applicable law treats as sensitive, the question will be voluntary and accompanied by an appropriate notice or consent mechanism.

3. Sources of Personal Information

We collect personal information directly from you; automatically from your browser, device and interactions; from your employer or colleagues when they register participants; from event sponsors, speakers and partners; from public and professional sources; and from service providers and business-data providers that help us verify or enrich professional contact and interest information. When we obtain personal information indirectly, we use it only as permitted by applicable law and honor applicable objections and opt-outs.

4. How and Why We Use Personal Information

We may use personal information to:

Where EU, EEA or UK data-protection law applies, Techstrong relies on one or more of the following legal bases: performance of a contract or steps requested before entering a contract; compliance with legal obligations; consent, including consent for optional cookies or electronic marketing where required; and legitimate interests that are not overridden by your rights, such as operating and securing the Covered Services, serving professional audiences, measuring performance, producing editorial and research content, preventing fraud, maintaining business records and conducting proportionate business-to-business marketing. Where we rely on legitimate interests, you may object as described in Section 13. You may withdraw consent at any time without affecting processing already performed lawfully.

6. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients:

Techstrong does not rent contact lists and does not provide contact lists to partners merely so that Techstrong can send undisclosed partner messages. A sponsor that receives information directly becomes responsible for its own use of that information under its privacy notice. Review the sponsor notice before submitting a registration or permitting a badge scan.

7. Sale, Sharing and Targeted Advertising

Techstrong does not sell personal information for money as a standalone data-broker product and does not intentionally use personal information for cross-site retargeting or cross-context behavioral advertising. However, privacy laws define “sale,” “sharing” and “targeted advertising” broadly. Sponsor lead disclosures, certain advertising or measurement technologies, and some professional-data enrichment arrangements may be treated as a sale, sharing or targeted advertising under an applicable state law even when no contact list is rented.

Where applicable, you may opt out through the “Your Privacy Choices” link, the CookieYes preference center, a recognized Global Privacy Control signal or by emailing [email protected]. You may also opt out of profiling and targeted advertising and appeal a denied request as described in Section 14. We do not knowingly sell or share the personal information of children under 16.

8. Cookies and Similar Technologies

We use cookies, pixels, tags, local storage and similar technologies for essential operation, preferences, analytics, audience measurement, advertising and communications measurement. CookieYes provides the cookie notice and preference center consistently across the Covered Services. Except where an applicable exemption applies, optional cookies are not activated for users subject to EU/EEA or UK consent requirements until the user makes an affirmative choice.

You may accept, reject or change optional-cookie choices through CookieYes. Rejecting optional cookies will not prevent use of the Covered Service, although some nonessential functions may be less personalized. Strictly necessary cookies remain active because they support security, network management, registration sessions and saved privacy choices. Choices are generally made separately for each Techstrong site. Techstrong may retain records of privacy choices and consent for up to five years to demonstrate compliance; that record-retention period does not make consent irrevocable or prevent you from changing a current choice. See Part II for additional information.

9. Artificial Intelligence and Automated Systems

AI-assisted editorial and production work

Techstrong may use generative AI and other AI-assisted tools to help draft, edit, summarize, translate, transcribe, illustrate, optimize or produce editorial, marketing, audio, video and social content. Techstrong retains human editorial responsibility for its published editorial work. AI assistance does not eliminate author or editor accountability, and editorial text is reviewed or controlled by a person before publication.

Where required by law, Techstrong will clearly label AI-generated or materially manipulated images, audio or video that may falsely appear authentic, and AI-generated public-interest text that has not undergone human review or editorial control. Techstrong may use applicable machine-readable markings and standardized disclosure icons. Ordinary AI-assisted text that has undergone genuine human editorial review and for which Techstrong accepts editorial responsibility may not require an AI-generated label under the EU AI Act.

AI interactions and personalization

A Covered Service may offer an AI chatbot, assistant, agent or other interactive feature. Where applicable, the interface will disclose at or before the interaction that you are interacting with an AI system unless that fact is obvious from the context. AI may also assist content recommendations, personalization, analytics, engagement assessment and professional-interest profiling. You may opt out of profiling or targeted advertising as described in Sections 7, 13 and 14.

Personal information in AI-assisted tools

Authorized personnel may process personal information through AI-assisted tools for the purposes described in this Notice, subject to access controls, vendor terms and human oversight. Techstrong does not authorize an AI vendor to use Techstrong personal information to train the vendor’s general-purpose models. Techstrong does not currently train or fine-tune its own model using visitor, subscriber, survey or event personal information. Do not enter confidential, proprietary or sensitive personal information into an AI interaction unless the interface expressly permits it and explains the applicable handling.

Automated decisions and biometric systems

Techstrong does not use solely automated processing to make decisions that produce legal or similarly significant effects concerning individuals. If that changes, Techstrong will provide any required pre-use notice, meaningful information about the logic and consequences, and applicable rights to opt out, access information, request human review, express a viewpoint and contest or appeal the outcome. Techstrong does not use emotion-recognition, facial-recognition or biometric-categorization systems through the Covered Services. Ordinary event photography, video recording and badge scanning are not used to create biometric identification templates.

10. International Transfers

Techstrong is based in the United States, and personal information may be processed in the United States and other countries where Techstrong or its service providers operate. Those countries may have different data-protection laws. When EU/EEA or UK personal information is transferred to a country that is not recognized as providing adequate protection, Techstrong relies on appropriate safeguards, including applicable European Commission or UK Standard Contractual Clauses and supplementary measures where required. You may request information about relevant safeguards by contacting us.

11. Retention

We retain personal information only as long as reasonably necessary for the purpose collected and for legitimate legal, security and business needs. Criteria include the duration of your account, subscription or relationship; whether information is needed to provide a service or honor a preference; the duration of an event, campaign, survey or sponsor program; applicable limitation periods and legal, tax, accounting and audit requirements; security and fraud-prevention needs; contractual obligations; and the time needed to resolve disputes or enforce agreements.

In general, we retain active subscription and professional-profile information while the relationship remains active and for a reasonable period afterward; event, webinar, sponsor-program and research administration records for the program lifecycle and a reasonable audit period; analytics and advertising identifiers according to configured cookie lifetimes and current choices; security logs for a period proportionate to the threat and investigation need; privacy-request and consent records for up to five years or longer if required to establish compliance; and backups until overwritten through normal secure rotation. We delete, de-identify or aggregate information when it is no longer reasonably necessary, unless law requires or permits continued retention.

12. Security

We use reasonable administrative, technical and physical safeguards designed to protect personal information, including measures appropriate to the nature of the information and the risks of processing. No system or transmission is completely secure. You are responsible for protecting credentials and for choosing carefully what you disclose in public comments, profiles, virtual event spaces and other community areas.

13. EU/EEA and UK Rights

Subject to applicable conditions and exceptions, individuals in the EU, EEA and UK may request access, correction, deletion, restriction, portability and information about processing; object to processing based on legitimate interests, including profiling; object at any time to direct marketing; withdraw consent; and lodge a complaint with the data-protection authority where they live, work or believe an infringement occurred. Where applicable, individuals also have rights concerning solely automated decisions with legal or similarly significant effects. The right to object to direct marketing applies at any time and will be honored.

Techstrong has no EU or UK establishment and has not appointed a data protection officer. Requests should be directed to the contact in Section 17. If applicable law requires Techstrong to appoint an EU or UK representative, Techstrong will publish the representative’s contact information in this Notice and at relevant collection points.

14. U.S. State Privacy Rights

Depending on your state of residence and whether the relevant law applies to Techstrong or the processing, you may have rights to know or confirm whether we process personal information; access and obtain a portable copy; correct inaccuracies; delete information; obtain a list or categories of certain third-party recipients; opt out of sale, sharing, targeted advertising or qualifying profiling; limit certain uses of sensitive personal information; and not receive discriminatory treatment for exercising a right.

Submit a request through the “Your Privacy Choices” link, CookieYes preference center or [email protected]. We may need to verify your identity and authority. An authorized agent may submit a request where permitted by law, but we may require proof of authorization and direct verification. If we deny a request, residents of states providing an appeal right may appeal by replying to the denial or emailing the same address with “Privacy Appeal” in the subject line. We will respond within applicable legal timeframes and explain any further complaint option.

California residents may request the categories and specific pieces of personal information collected, sources, purposes and categories of recipients; request correction or deletion; and opt out of sale or sharing. Techstrong honors qualifying Global Privacy Control signals for the browser or device transmitting the signal. Metrics about California requests will be published if legally required.

California disclosures for the preceding 12 months

During the preceding 12 months, Techstrong may have collected the categories described in Section 2, including identifiers; professional or employment-related information; internet or electronic-network activity; approximate geolocation; audiovisual information; user-submitted content; and inferences. Techstrong may have disclosed each applicable category to service providers, processors, sponsors, research collaborators and other recipients described in Section 6 for business or commercial purposes. Sponsor lead transfers and certain advertising, measurement or enrichment activities may be treated as a sale or sharing of identifiers, professional information, internet activity or inferences under California law. Techstrong does not knowingly sell or share sensitive personal information, precise geolocation or personal information of individuals under 16. Techstrong does not use sensitive personal information for purposes requiring a California right-to-limit notice.

15. Marketing Choices

You may unsubscribe from promotional email by using the link in the message or contacting [email protected]. Because Techstrong operates multiple properties and publications, you may choose individual subscriptions or request suppression from all Techstrong promotional email. We may still send transactional, security, event-administration or legally required communications. If a sponsor receives your information after a disclosed sponsor interaction, opt out directly with that sponsor as well.

16. Children

The Covered Services are intended for technology professionals and are not directed to children under 13. We do not knowingly collect personal information online from a child under 13 without verifiable parental consent. If we learn that we collected such information without authorization, we will take reasonable steps to delete it. Contact us if you believe a child has provided information improperly. We do not knowingly sell or share personal information of individuals under 16.

17. Contact Us

For privacy questions, requests, appeals or concerns, contact:

MediaOps, Inc. d/b/a Techstrong Group Attn: Privacy 751 Park of Commerce Drive, Suite 112 Boca Raton, Florida 33487 USA Email: [email protected]

18. Changes to This Privacy Notice

We may update this Privacy Notice to reflect legal, operational or technology changes. We will post the revised Notice with a new effective date and provide additional notice or obtain consent when required. Material changes apply prospectively unless law permits otherwise.

Effective Date: August 12, 2026

Cookies are small data files stored on or accessed from a browser or device. Similar technologies include pixels, web beacons, tags, scripts, local storage, SDKs and device identifiers. They may recognize a browser or device, remember preferences, maintain a secure session, measure engagement and support advertising or communications.

CookieYes displays the cookie notice and manages preferences across Techstrong properties. You may accept all optional cookies, reject nonessential cookies or make category-level choices. You may reopen the preference center to change a choice. Choices are generally site-specific, so you may need to set them separately on different Techstrong domains or browsers. Deleting cookies, changing browsers or devices, or using private-browsing mode may require you to make a new choice.

Rejecting optional cookies does not prevent access to editorial content or ordinary use of the Covered Services. Some embedded video, event, personalization or other optional functionality may be unavailable until its required cookies are enabled. Cookie choice records may be retained for up to five years for compliance and audit purposes, but you may change your current choice at any time.

Where required, Techstrong recognizes qualifying Global Privacy Control signals through CookieYes for the browser or device sending the signal. A signal may opt that browser or device out of sale, sharing or targeted advertising as defined by applicable law. You may also use the “Your Privacy Choices” link or email [email protected]. Because choices are generally site-specific, a signal or selection should be used on each Techstrong property and browser you use.

5. Third-Party Content

Embedded video, webinar, social-media and other third-party content may set or request permission for its own technologies. Examples include Vimeo, YouTube and BigMarker. Those providers may process information under their own terms. The preference center will block or categorize nonessential technologies where technically supported, but following a link to another service subjects you to that service’s choices and notice.

Questions about cookies or a privacy choice may be sent to [email protected].

PART III — TERMS OF USE

Effective Date: August 12, 2026

1. Acceptance and Eligibility

These Terms of Use (“Terms”) are a binding agreement between you and MediaOps, Inc. d/b/a Techstrong Group governing the Covered Services. By accessing or using a Covered Service, creating an account, registering for an event, downloading content or submitting material, you agree to these Terms and the Privacy Notice. If you do not agree, do not use the Covered Services.

You must be at least 13 years old. If you are under the age of legal majority where you live, you may use the Covered Services only with permission of a parent or legal guardian who agrees to these Terms. A service, event, promotion or third-party platform may impose a higher age requirement through additional terms.

2. Additional Terms and Changes

Specific events, promotions, paid offerings, contributor arrangements, applications or partner services may have additional terms. Those terms supplement these Terms and control only to the extent of a direct conflict concerning that offering. We may update these Terms prospectively. Material changes will be posted with a revised effective date and additional notice where required. Continued use after the effective date of revised Terms constitutes acceptance of those revised Terms, except where law requires another form of assent.

3. Accounts and Registration

You agree to provide accurate, current information; maintain the confidentiality of credentials; promptly update information; and notify Techstrong of suspected unauthorized use. You are responsible for activity through your account to the extent permitted by law. We may suspend or terminate an account that contains materially inaccurate information, compromises security or violates these Terms.

4. Editorial and Informational Content

Techstrong publishes news, commentary, research, interviews, contributed material, advertising and other informational content. Opinions belong to their authors or speakers and do not necessarily represent Techstrong. Content is provided for general informational purposes, not legal, investment, medical, security or other professional advice. Technology and threat information changes quickly, and you should independently verify information before relying on it.

Techstrong may use AI-assisted tools in producing content while retaining human editorial responsibility as described in the Privacy Notice. The possible use of AI does not create a warranty that content is complete, error-free or suitable for a particular purpose.

5. Limited License

Subject to these Terms, Techstrong grants you a limited, revocable, nonexclusive, nontransferable license to access and use the Covered Services and to download or print reasonable excerpts for your own lawful personal or internal business use. No ownership is transferred. Any broader copying, republication, syndication, commercial distribution, database creation or exploitation requires prior written permission unless applicable law expressly permits it.

6. Prohibited Conduct

You may not:

Permission requests may be sent to [email protected] or the applicable editorial contact. Techstrong may condition automated-access permission on rate limits, attribution, licensing terms and security requirements.

Techstrong expressly reserves its rights regarding reproduction, extraction, text and data mining, machine learning and AI training, including the reservation contemplated by Article 4(3) of Directive (EU) 2019/790, through these Terms and any available machine-readable means.

7. User Submissions

“Submissions” include comments, posts, profiles, survey responses intended for publication, photographs, recordings, questions, feedback and other materials you submit through a Covered Service, excluding material governed by a separate written contributor or speaker agreement. You retain ownership of your Submissions. You grant Techstrong and its affiliates and service providers a worldwide, nonexclusive, royalty-free, sublicensable and transferable license to host, store, reproduce, format, adapt, publish, display, distribute, excerpt, promote and otherwise use the Submissions to operate, improve and promote the Covered Services in any media, subject to the Privacy Notice and applicable law. This license continues for materials already incorporated into published, archived or promotional content even after account closure.

You represent that you have the necessary rights and permissions; the Submission is accurate to the best of your knowledge; and its use as permitted will not violate law, confidentiality, privacy, publicity, copyright, trademark or other rights. Techstrong may moderate, edit, reject or remove Submissions but has no obligation to monitor all content.

8. Contributors, Speakers and Interviews

Contributed articles, commissioned works, speaker presentations and recorded interviews may be governed by a separate agreement, release or editorial policy. If none applies, you authorize Techstrong to edit for style, length, accuracy, accessibility and format; publish and promote the contribution across the Covered Services; use your name, professional biography, likeness and voice in connection with it; and maintain archival copies. Techstrong will not knowingly use your contribution to train a third-party general-purpose AI model unless separately authorized.

9. Events, Webinars and Recordings

By registering for or attending a Techstrong event, webinar, session or broadcast, you agree to applicable event rules and understand that the program may be photographed, livestreamed or recorded. If you speak, appear on camera, ask a question in a recorded forum or knowingly enter an area identified as being recorded, you grant Techstrong permission to record, edit, reproduce, publish, distribute and promote your name, likeness, voice, statements and participation worldwide in any media without additional compensation, unless a written agreement states otherwise. Contact the event team before participating if you require an accommodation or do not wish to appear in audience footage; Techstrong will make reasonable efforts but cannot guarantee exclusion from incidental crowd images in public event areas.

Event schedules, speakers and formats may change. Venue, travel, safety, conduct, cancellation and refund terms may be supplied separately. Techstrong may remove an attendee for unsafe, unlawful, disruptive or harassing conduct.

10. Sponsors, Exhibitors and Third Parties

Sponsored programs and event interactions may connect you with a sponsor or exhibitor. Data disclosures are governed by the Privacy Notice and the notice presented at registration, download, booth visit, badge scan or other interaction. A sponsor’s products, claims, communications and subsequent data practices are the sponsor’s responsibility. Techstrong does not endorse a third party merely by displaying advertising, publishing sponsored content or providing a link.

11. Intellectual Property

The Covered Services and their software, design, selection, arrangement, branding, databases, text, graphics, photographs, audio, video and other materials are owned by or licensed to Techstrong and protected by intellectual-property laws. Techstrong, Techstrong Group and the names and logos of the named properties are trademarks or service marks of Techstrong or their respective owners. Except for the limited license in Section 5, all rights are reserved.

Techstrong responds to properly submitted notices under the Digital Millennium Copyright Act. A notice should identify the copyrighted work; identify the allegedly infringing material and its location; provide the complaining party’s name, address, telephone number and email address; include a good-faith statement that the disputed use is not authorized; include a statement under penalty of perjury that the information is accurate and the sender is authorized to act; and contain a physical or electronic signature.

Send notices to: DMCA Agent, MediaOps, Inc. d/b/a Techstrong Group, 751 Park of Commerce Drive, Suite 112, Boca Raton, Florida 33487 USA; [email protected]. Techstrong may remove material and terminate repeat infringers where appropriate. Knowingly materially misrepresenting infringement may create liability.

13. Promotions

Contests, awards, sweepstakes and promotions may be governed by official rules addressing eligibility, entry, judging, prizes, publicity and taxes. Those rules are incorporated for the applicable promotion. If they conflict with these Terms, the official rules control for that promotion.

14. Third-Party Services and Availability

The Covered Services may link to, embed or interoperate with third-party services. Techstrong does not control their availability, security, content or practices. Your use of a third-party service is governed by its terms. Techstrong may modify, suspend or discontinue a Covered Service or feature at any time, subject to applicable law and any specific paid-service terms.

15. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COVERED SERVICES AND ALL CONTENT, EVENTS, SUBMISSIONS AND FEATURES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TECHSTRONG DISCLAIMS ALL EXPRESS, IMPLIED AND STATUTORY WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, SECURITY AND UNINTERRUPTED AVAILABILITY. TECHSTRONG DOES NOT WARRANT THAT CONTENT IS COMPLETE OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED OR THAT THE COVERED SERVICES ARE FREE OF HARMFUL COMPONENTS. Nothing in these Terms excludes a warranty or right that cannot lawfully be excluded.

16. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TECHSTRONG AND ITS PARENTS, AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, LICENSORS AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES; LOST PROFITS, REVENUE, DATA, BUSINESS OR GOODWILL; OR BUSINESS INTERRUPTION ARISING FROM OR RELATING TO THE COVERED SERVICES, EVEN IF ADVISED OF THE POSSIBILITY. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THEIR AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO A FREE COVERED SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF US$100 OR THE AMOUNT YOU PAID TECHSTRONG FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM DURING THE 12 MONTHS BEFORE THE EVENT. Some jurisdictions do not allow certain exclusions, so portions may not apply to you.

17. Indemnification

To the extent permitted by law, you will defend, indemnify and hold harmless Techstrong and its parents, affiliates, officers, directors, employees and agents from third-party claims, damages, judgments, costs and reasonable attorneys’ fees arising from your unlawful use of a Covered Service, your Submissions, your material breach of these Terms or your violation of another person’s rights. Techstrong may control the defense and settlement, and you will reasonably cooperate. This section does not apply to the extent a claim results from Techstrong’s own unlawful conduct.

18. Suspension and Termination

Techstrong may restrict, suspend or terminate access, remove content or take reasonable protective measures when we believe you violated these Terms, created security or legal risk, harmed another person or misused a Covered Service. You may stop using the Covered Services at any time. Provisions that by their nature should survive—including intellectual-property, licenses for already published Submissions, disclaimers, limitations, indemnity and dispute provisions—will survive.

19. Informal Dispute Resolution

Before initiating arbitration, either party must send the other a written notice describing the dispute and requested relief and allow 30 days for a good-faith effort to resolve it. Send notices to Techstrong Legal, 751 Park of Commerce Drive, Suite 112, Boca Raton, Florida 33487 USA, with a copy to [email protected]. Techstrong will send notice to the most recent contact information reasonably available. Limitation periods are tolled during this 30-day period where permitted by law.

20. Binding Individual Arbitration; Class and Jury Waivers

PLEASE READ THIS SECTION CAREFULLY. Except for excluded claims below, you and Techstrong agree that any dispute arising out of or relating to these Terms or the Covered Services that is not resolved informally will be resolved by final and binding arbitration on an individual basis, not in court. The Federal Arbitration Act governs this section.

The arbitration will be administered by the American Arbitration Association under its applicable Consumer Arbitration Rules or Commercial Arbitration Rules, as appropriate to the relationship, as modified by these Terms. A single neutral arbitrator may award the same individual remedies a court could award. Hearings may occur by video, telephone, documents or in Palm Beach County, Florida, unless applicable rules require another reasonably convenient location. Techstrong will pay arbitration fees to the extent required by applicable rules or law. The arbitrator will issue a reasoned written decision.

Excluded claims. Either party may bring an eligible individual claim in small-claims court. Either party may seek temporary or preliminary injunctive relief in court to protect intellectual property, confidential information or system security while arbitration is pending. Government agencies may enforce rights within their authority.

Class-action and jury-trial waiver. YOU AND TECHSTRONG WAIVE THE RIGHT TO A JURY TRIAL AND AGREE THAT CLAIMS MAY BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY, NOT AS A PLAINTIFF, CLASS MEMBER OR REPRESENTATIVE IN A CLASS, COLLECTIVE, CONSOLIDATED, MASS OR REPRESENTATIVE ACTION. The arbitrator may not combine claims or award relief for anyone other than the individual parties, except where applicable law makes this restriction unenforceable.

Opt-out right. You may opt out of this arbitration agreement by emailing [email protected] within 30 days after you first accept these Terms. The message must state “Arbitration Opt-Out” and include your name, email address and a clear statement that you opt out. Opting out will not affect other Terms. If you validly opt out, disputes will be resolved under Section 21.

If a court finds that a particular claim or remedy cannot lawfully be arbitrated on an individual basis, that claim or remedy will proceed in court after arbitrable matters are completed. If the class-action waiver is unenforceable as to an entire proceeding, the arbitration agreement will not apply to that proceeding.

21. Governing Law and Courts

These Terms are governed by the laws of the State of Florida, without regard to conflicts-of-law rules, except that the Federal Arbitration Act governs Section 20. If a dispute is not subject to arbitration, you and Techstrong consent to the exclusive jurisdiction and venue of the state and federal courts located in Palm Beach County, Florida, except where applicable consumer law gives you a nonwaivable right to sue elsewhere.

22. Miscellaneous

These Terms and incorporated additional terms are the entire agreement concerning the Covered Services. If a provision is unenforceable, it will be modified to the minimum extent necessary and the remaining provisions will remain effective. Failure to enforce a provision is not a waiver. You may not assign these Terms without Techstrong’s consent; Techstrong may assign them in connection with a merger, reorganization, asset transfer or by operation of law. There are no third-party beneficiaries except as expressly stated. Electronic notices and signatures may be used where legally permitted.

23. Contact

Questions about these Terms may be sent to MediaOps, Inc. d/b/a Techstrong Group, Attn: Legal, 751 Park of Commerce Drive, Suite 112, Boca Raton, Florida 33487 USA, or [email protected]. Privacy requests should be sent to [email protected].

SCHEDULE A — NAMED COVERED PROPERTIES

The following schedule is part of the Master Privacy Notice, Cookie Notice and Terms of Use. The blanket definition of Covered Services also applies to additional Techstrong-owned or operated services that link to this document.

Excluded: The Futurum Group and Futurum-owned properties. Joint Futurum/Techstrong surveys will identify the relevant Futurum entity and applicable terms in a survey-specific notice.

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